
If your business has ever “won” a job on paper… and then lost it in the building, you’re not imagining things. Estimating is promising one reality. Scheduling is trying to protect another. And the shop floor is living in a third. Same logo. Same payroll. Three different companies. Here’s the hard truth: most owners think this is a “communication problem.” It’s not.
Most business owners believe they have accountability because they “check in” on their team. But true accountability doesn’t come from hovering; it comes from creating clarity, tracking outcomes, and building trust through consistent execution.